Total Health Choice partners with NDIS coordinators, home care coordinators and Local Area Coordinators across Melbourne.
We provide reliable Physiotherapy and Occupational Therapy support, clear communication and practical allied health services for participants with disability and aged care needs.
Total Health Choice partners with several NDIS coordinators, home care coordinators and Local Area Coordinators throughout Melbourne.
We believe the attributes coordinators look for in providers are:
We are primarily contacted for Physiotherapy and Occupational Therapy services, which also encompass related expertise such as equipment prescription.
Our role is to provide Physiotherapy and Occupational Therapy with Trust, Compassion & Care.
There are many operational processes that we comply with. The primary ways we support coordinators and their participants include:
The overarching objective of integrating with coordinators is to improve the quality of supports and services provided to the participant.
We aim to make the referral process clear, responsive and easy to manage for the participant, coordinator and wider support network.
Total Health Choice can manage single referrals as well as larger brokered contracts.
Before proceeding, we first identify whether we are an appropriate provider and can make a meaningful contribution to the participant’s life.
We are happy to meet support coordinators and participants in the way that suits them, often by phone, while encouraging in-person meetings where appropriate.
We can provide information packs about our services. We have primarily worked with adults living with disability and the aged care sector since 2011.
Please submit your referral online or contact us with any questions.
We will email a pre-home-visit risk assessment screen to help support the safety of both our clinicians and the participant.
We schedule appointments as soon as possible, usually within one working week.
After receiving a referral, we may phone to confirm whether additional assessments are required, such as Functional Capacity Assessments.
After attending the property, we formulate a healthcare plan that all relevant parties consent to.
The Service Agreement covers the schedule of supports, responsibilities, policies and procedures, cost of service, and reviewing goals and milestones.
Our involvement may range from one Functional Capacity Assessment through to ongoing assessments and treatment.
Home modification projects may involve additional communication, as we are often the project manager and a central point of contact for coordinators and building contractors.
One of our core values is Trust. We aim to earn the trust of Support Coordinators and value long-standing working relationships.
We support coordinators over the long term through:
We appreciate feedback from everyone involved and are privileged to accept referrals from the coordinators we partner with.
We partner with multiple healthcare organisations.
We are a systemised business and manage scheduling, billing, work health and safety, and internal documentation.
Our systems include:
Over time, our systems capture a medical history for the participant. We can share relevant clinical data with the consent of the appropriate parties.
We encourage self-advocacy and appreciate that participants have support coordinators to help them on their journey to do what is right for them.
We actively listen and respond in a way that is right for the participant and their community, not simply what suits us as a commercial organisation.
Total Health Choice’s values are Trust, Compassion & Care, and we respect the decisions of coordinators, participants and the broader community.
We are happy to discuss a participant’s situation, possible service pathway or suitable next step.
Looking for a Reliable Allied Health Provider?
Contact Total Health Choice to discuss a participant’s needs, referral pathway or the right allied health support.
