NDIS Physiotherapy & Occupational Therapy

NDIS FAQ

• Who does Total Health Choice work with?

  In relation to the NDIS, Total Health Choice works with people aged 18 years and over with a disability. Particularly middle-aged adults and older adults.

• What are NDIS plan reviews and progress reports?

  We typically complete a reassessment of your progress in a month, and then again in three months. We always make sure we’re on track to achieve your desired goals and outcomes – which is variable.

  This milestone tracking is stipulated in the NDIS plan which is updated regularly.

  Total Health Choice is very goal specific, with goal-oriented assessments and achievements.

  Learn more about NDIS plan reviews.

  Learn more about NDIS progress reports.

• How much does NDIS Physiotherapy & Occupational Therapy cost?

  We’re guided by the price recommendations of the NDIS. We currently charge at the maximum rate.

  Participants and coordinators can enquire with multiple NDIS providers to ascertain price variations, that way, people can select a healthcare provider that is economically viable.

  This is a variable situation and we can make long term costs clear (as well as funding) over the phone, or during an initial assessment.

• What is the process with Total Health Choice?

  Step 1 – Enquiry

  If the participant is self-funded, they can contact us directly via email, phone or through our website to organise an appointment. If the participant is agency-funded, they can contact their support coordinator and suggest Total Health Choice as their preferred provider, so the support coordinator can contact us directly.

  If the participant is self-funded, prior to the initial assessment, we may perform a pre-home visit risk-assessment over the phone.

  We will then organise a suitable day and time to meet the participant and complete a detailed initial assessment.

  Step 2 – Initial Assessment

  At the initial assessment, we’ll set goals, and provide our patients with a participant handbook. This handbook outlines our policies, procedures, how we operate and our values, along with patient rights, and how we can work together to achieve goals and best outcomes.

  Every patient that we see, we believe that we can make a difference to their quality of life and well being. Our passionate staff are dedicated to helping individuals with a disability set realistic goals and adopting a holistic team-oriented approach to patient care in order to achieve these goals.

  We will submit all necessary documentation to the NDIS, NDIA or support coordinator. We will produce a formalised NDIS service agreement with the participant that needs to be signed by both parties.

  Step 3 – NDIS Plan & Service Scope

  We work on improving the areas highlighted in our initial assessment. This is usually regular one-to-one Physiotherapy sessions or our OTs returning for equipment trials and adaptive processes.

  We also provide exercise handouts to our patients to complete in their own time. These may be performed individually, or with a carer, friend or family member.

  Step 4 – Exiting Services / Ongoing Support

  In the event the participant is required to move properties, or conclude services with us, we help with the transition in either circumstance.

• Where can NDIS Physiotherapy & Occupational Therapy take place?

  These services primarily take place at the participant’s residence to address home independence, however, when we establish goals relating to participating in activities outside their residence, we may support the patient and do functional assessments in the community.

  NDIS services can take place in:

  • Private residences
  • Aged care facilities
  • In the public
  • Specialist Disability Accommodation
  • Supported Independent Living arrangements
  • Retirement villages, and
  • Transitional care facilities