We believe that finding the right clinician is an important part of a positive healthcare experience.
Total Health Choice considers your goals, preferences, diagnosis and location when matching you with a clinician who can support you with trust, compassion and care.
Total Health Choice has many wonderful staff with their own personalities, professional skills and characteristics.
We think it is important to match our clinicians with our patients as well as possible. To achieve this, we ask questions over the phone and encourage people to share their preferences.
Importantly, our staff members are trusting, compassionate and caring, and you can be assured that all staff uphold these values.
We advocate for choice and control. When submitting a referral, please let us know any preferences you have.
Your privacy is important to the team at Total Health Choice.
You are able to keep any information private for any reason.
At the same time, we would like to remind people that information they choose to provide can be very helpful. This is particularly relevant for NDIS participants applying for funding and needing supporting evidence.
A confidentiality agreement is located within the Service Agreement and the participant handbook provided at the first assessment.
We understand that it is helpful to gain an understanding of the clinician you are welcoming into your home.
You can learn more about our team on our staff page, where you can view team photos and read about their backgrounds.
Where you would like to know more, please email or phone us to ask. You may also choose to engage our services through Telehealth.
Total Health Choice is appropriately registered with AHPRA, the NDIS and the APA. All clinicians are university qualified and we are fully insured.
Please let us know if you require a copy of any registration documents.
Total Health Choice aims to work with you using the most effective approach to achieve your desired outcomes and goals.
We encourage you to let us know your personal preferences, and we will do our best to accommodate them. Where we cannot meet a request, we will let you know before the appointment.
Your preferences may include:
The physical, emotional, spiritual and cognitive wellbeing of both patients and staff is our highest priority.
There are times when a person may engage Total Health Choice for an extended period, such as when undertaking rehabilitation for a chronic condition.
In these situations, it is important for you to have choice and control over the clinician supporting you.
We generally do our best to match you with a suitable clinician over the phone. Where you would like to meet several staff members, Telehealth may be an available option.
You are never locked into our services. You can cancel at any time, provide feedback or request an alternative clinician.
We welcome feedback, whether positive or negative. We see feedback as an opportunity to grow and better serve the community.
You can submit feedback in several ways:
Where you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support through the agencies below.
At any time, people can make a complaint about NDIS service providers or the support they provide to the NDIS Commission.
Complaints to the NDIS Commission can be lodged:
NDIS consumers purchasing products and services also have rights and protections under the Australian Consumer Law, including provisions on customer guarantees and unfair contract terms.
Consumer Affairs Victoria provides information and advice and, in some cases, dispute-resolution services for customer disputes under the Australian Consumer Law.
Complaints to Consumer Affairs Victoria can be lodged:
Thank you for taking an interest in our healthcare services. With trust, compassion and care, we can achieve amazing goals together.
Let us know what matters to you. Our team will do its best to match you with a clinician who suits your goals, needs and preferences.
