• The Total Health Choice Way

Our Process

From your first appointment through to ongoing therapy, we follow a clear and personalised process designed around your needs, goals and circumstances.

Our team listens, plans and works alongside you to support meaningful progress with trust, compassion and care.

  • Home & Facility Visits
  • Goal-Focused Care
  • Ongoing Support
  • A clear path forward

The Total Health Choice Way

These are the steps that we follow from the commencement of our first session together.

  • Step 1

Home or Facility Visit

  • An Occupational Therapist, Physiotherapist or Exercise Physiologist visits you at home or in your facility to complete an initial assessment.
  • This is where we get to know you and understand how we can help make a difference.
  • We listen to your needs, wants, concerns and requirements.
  • We support you to work towards your goals and identify any assistive equipment that may be needed.
  • Step 2

Goal Setting

  • We identify and discuss your goals together.
  • We develop practical strategies to help you work towards those goals.
  • Step 3

Report or Plan

  • Our Occupational Therapists prepare functional capacity reports with recommendations that support daily life and community access.
  • Our Physiotherapists and Exercise Physiologists prepare intervention and recommendation reports for NDIS participants, or an Initial Management Plan for Home Care Package clients.
  • Our Occupational Therapists and Physiotherapists work with suppliers where assistive equipment is required.
  • Our Occupational Therapists can also work with builders where home modifications are needed.
  • Step 4

Therapy

  • We commence therapy based on the goals identified together.
  • We work with you to develop daily routines and pursue positive outcomes through holistic care.
  • We use an evidence-based approach to help you achieve the best possible results.
  • We aim to help you live your best life. We genuinely care.
  • Support tailored to your circumstances

A Process Built Around You

Every person’s circumstances are different. Our process gives us a clear way to understand what matters to you, plan appropriate support and adjust care as your needs or goals change.

Whether you need Occupational Therapy, Physiotherapy, Exercise Physiology, assistive technology support or home modifications, we work with you to create practical next steps.

We aim to make the process clear, respectful and focused on outcomes that matter in your everyday life.

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