NDIS Occupational Therapy in Melbourne

Frequently Asked Questions

• What is Occupational Therapy?

  Occupational Therapy helps people take part in the daily activities that matter most, such as getting dressed, preparing meals, working, studying or staying active in the community. Our NDIS Occupational Therapists in Melbourne focus on practical strategies, adaptive equipment and environmental changes that support safety, independence and quality of life.

• Are you an NDIS-registered provider?

  Yes. Total Health Choice is an NDIS-registered service provider offering trusted NDIS Occupational Therapy services across Melbourne. As one of the leading NDIS Occupational Therapy providers, we support self-managed, plan-managed and NDIA-managed participants with assessments, therapy and reports that meet NDIS standards.

• Who can access your Occupational Therapy services?

  Our NDIS Occupational Therapists support people of all ages and abilities, including NDIS participants, Aged Care clients and private individuals. We work closely with families, support coordinators and case managers to ensure every plan is practical, person-centred and aligned with your goals.

• What Occupational Therapy services do you provide?

  We provide a wide range of NDIS Occupational Therapy services to support independence, comfort and confidence in everyday life. These include:

  • NDIS Occupational Therapy assessments and functional reports
  • Home modification assessments and Scope of Works
  • Assistive technology and equipment prescription
  • Falls prevention and mobility programs in collaboration with our Physiotherapy team and expert Exercise Physiology team 
  • Cognitive, sensory and behavioural support
  • Functional skill development for daily activities and community participation

  Every service is delivered by a qualified NDIS approved Occupational Therapist who focuses on outcomes that truly make a difference.

• Where are services delivered?

  We are a mobile NDIS Occupational Therapy provider supporting participants across Melbourne’s south-east, north and west. Our NDIS Occupational Therapists in Melbourne can visit you at home, in a residential care facility, school or community setting. We also offer clinic-based sessions for children and families who prefer in-person appointments.

• Do I need a referral from a GP to book Occupational Therapy services?

  No, you do not need a referral from a GP. You can contact us directly to book an appointment with one of our NDIS approved Occupational Therapists. We also receive referrals from families, support coordinators, home care providers and other health professionals.

  We respond to all enquiries within two hours and can schedule an appointment within 24 hours. We can usually arrange the appointment within 2-4 weeks depending on location.

• What is the Occupational Therapy process in detail?

  We keep our Occupational Therapy process simple, supportive and transparent. Our team responds to enquiries within two hours. We can usually offer an appointment within 24 hours. NDIS appointments are often booked two to four weeks ahead. Aged care clients supported through the Support at Home program are usually seen within one week. Our goal is to make the experience smooth and centred on what matters most to you.

  Occupational Therapy Process

  Step 1. Enquiry
  Reach out through our website or by phone to begin. If you are an NDIS participant, we gather a few key details about your plan so we can match you with the right therapist. Our team guides you through the intake process with clear and supportive communication.

  Step 2. Home Assessment
  Your Occupational Therapist visits your home or preferred location to complete a detailed assessment. This includes learning about your routines, reviewing your environment, identifying risks and exploring supports that can improve safety and independence. You talk through your goals and the challenges you experience day to day.

  Step 3. Goal Setting and Therapy Planning
  Your therapist helps you set meaningful goals that align with your NDIS plan or aged care program. These goals may focus on increasing your independence, improving mobility or building confidence in daily activities. A therapy plan is created to support your needs and lifestyle.

  Step 4. Ongoing Therapy and Support
  Your therapist delivers personalised sessions that build skills and confidence over time. This may include functional training, daily routines, cooking and safety strategies, community access and support for carers. We stay connected with your wider care team to keep your progress on track.

  Step 5. Reports and Recommendations
  You receive a clear report that summarises your goals, assessment findings, therapy progress and recommendations. This report can support funding requests, plan reviews and collaboration with your care team. It provides a strong foundation for long-term independence.

• I do not own my property. Can I still access Occupational Therapy?

  Yes, you can. Most NDIS Occupational Therapy services have minimal environmental impact, so renting or living in shared accommodation is not an issue. If home modifications are required, we will liaise with your landlord or housing provider and follow all Victorian legislation and NDIS requirements to ensure the process runs smoothly.

• How do you handle home modifications?

  Your NDIS Occupational Therapist will complete an environmental and home modification assessment to identify changes that can improve safety and accessibility. This may include grab rails, ramps, step adjustments or bathroom modifications. We then prepare a professional report and Scope of Works for NDIA approval and can liaise with builders, contractors and property owners as needed. Learn more about our Home Modifications service.

• Do I need to have equipment already, or will you organise it?

  You do not need to have equipment before your appointment. Your NDIS approved Occupational Therapist will assess your needs and recommend suitable assistive technology or aids. We can arrange equipment trials, coordinate with suppliers and help with funding applications through the NDIA.

• What reports or documentation will I receive?

  After your NDIS Occupational Therapy assessment, you will receive a detailed report written in plain English. It outlines your current abilities, goals and recommendations for support or equipment. This report can be used for NDIS plan reviews, funding applications or shared with your wider care team.

• What qualifications do your Occupational Therapists hold?

  All Occupational Therapists at Total Health Choice are registered with AHPRA and complete ongoing professional development each year to maintain their registration. They are members of Occupational Therapy Australia and hold current police checks, Working with Children Checks, first aid certification and professional indemnity insurance. Every member of our team is an experienced and fully NDIS approved Occupational Therapist.

• How can I book an Occupational Therapy assessment?

  Booking with Total Health Choice is simple. You can contact us online or call our friendly team to arrange your NDIS Occupational Therapy assessment. We respond quickly, communicate clearly and make sure you feel supported at every step.