Helping you deliver the gold standard in resident care.
Since 2011, Total Health Choice has partnered with residential aged care facilities across Melbourne to deliver high-quality, person-centred Physiotherapy and Occupational Therapy.
Trusted Physio, EP, Massage & OT Services
We take the pressure off facility managers by making allied health simple, compliant and effective, so your team can focus on what matters most: resident wellbeing.
12+
Occupational Therapists
Est.
2011
170+
5 Star Reviews
Facility partnership built around resident outcomes.
We integrate with your team, support your care staff and provide practical reporting and documentation that helps keep everyone aligned.
We integrate with your team to deliver responsive, evidence-based services including:
We tailor our delivery models to suit your needs.
Regular clinical support that integrates into your facility routine and resident care model.
Predictable sessions that support continuity for residents and easier coordination for staff.
Falls and balance, strength and mobility, and coordination programs designed around resident needs.
Responsive reviews and assessments when an individual resident’s needs change.
Focused support to help residents regain function, mobility and confidence after illness, a fall or hospital admission.
Total Health Choice is ready for what’s next. Our services align with the Strengthened Aged Care Quality Standards, with a strong focus on:
Standard 5 – Clinical Care
Our clinicians are trained in outcome reporting, clinical governance and audit-ready documentation, helping your facility stay ahead of compliance changes.
We’re ready to support your team with dependable, compassionate allied health and deliver outcomes your residents and auditors will value.
We help your team focus on what matters most: the wellbeing of your residents.
We really value structured feedback.
Where feedback relates to a member of our team or the service we are providing, we investigate the cause and work to make amends, change and improve.
We believe the key to avoiding issues is to work closely with facilities, managers and care coordinators so we can provide high-quality service. We are hands-on and present.
Total Health Choice’s team leaders use a structured handover process.
This ensures clinicians touch base with appropriate facility staff to update them on assessments, changes in mobility and the work that has been performed.
The handover process helps keep all parties synchronised.
We maintain a transparent review schedule to evaluate the outcomes of interventions.
We conduct a minimum of biannual reviews for facility residents.
For residents in our pain management program, known as the Wellness Centre Program, we complete three-monthly assessments for monitoring purposes.
While each resident has a six-monthly review, we also complete reviews when there are changes in mobility, including:
Total Health Choice prides itself on the stability and quality of care delivered to the facilities and residents we serve.
Both.
Total Health Choice stores its own data using cloud-based software.
We also work with facilities to maintain accurate document management systems. Facility staff can access our notes and assessments through their own system at any time.
We use a priority system that ensures residents are treated in the appropriate order. For example, post-fall reviews or post-hospital assessments may take precedence.
Total Health Choice liaises with families, healthcare companies and other parties on a daily basis.
We are a multidisciplinary team, and we know we are only as good as the team around us.
Our hands-on approach allows us to work closely with other teams. We particularly aim to support nurses, clinical coordinators and unit managers in the facilities we partner with.
Connecting with residents, care staff, the lifestyle team and volunteers is critical to fostering a culture that supports emotional and physical wellbeing.
We know close working relationships are central to delivering the best outcomes for residents.
In 2018, we met a resident who had experienced a lengthy hospital stay.
When she returned to the residential aged care facility, she was struggling to walk and was mostly bound to a wheelchair. She could barely walk five metres unassisted and required two people to assist her with walking.
One of our therapists worked with her and initially prescribed a gutter frame to begin walking rehabilitation.
The resident also participated in our Wellness Centre Program, completing regular exercise sessions and therapeutic massage with our Physio and OT team. We periodically reassessed her to monitor progress towards her desired outcomes.
She achieved her goals and is now walking 500 metres numerous times a day.
We are proud of the rehabilitation outcomes we achieve with the community.
Contact Total Health Choice to discuss your facility, resident needs and the right ongoing allied health support model.
